CSS CERTIFICATION PTE LTD
“QUALITY POLICY"
CSS CERTIFICATION PTE LTD is committed to:
Deliver Excellence in high quality of audit and certification works with technical, operational and client service delivery process. Our quality service culture is characterized by client focus and continuous improvement and adoption of best practices to meet ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018, BizSafe, ConSASS Standards and Workplace Safety and Health Management System Requirements for the several Industry.
The Director, Management, Staff and Sub Contractors of CSS Certification Pte Ltd. are fully committed to providing all our clients and potential clients with a service that fully meets their requirements and fully committed to ensuring that it fully complies with all accreditation body regulations, relevant standards and all requirements of any regulatory bodies.
CSS Certification Pte Ltd. will ensure that a professional service will be offered to clients through the use of trained, experienced and competent audit and support staff. The certification process will ensure that all audits and certification decisions are conducted in accordance with the requirements of the relevant standard.
We shall strive to conduct our audit operations in accordance with leadership to improve our service performance through:
1. Quality Policy
1.1 Achieve and exceed Customer satisfaction consistently
1.2 Meet client needs and exceed client expectations.
1.3 Deliver Quality products/ services & on-time
1.4 Committed to Respond quickly and wisely to rapid changes in the business environment and changing client needs.
1.5 Committed to Comply & satisfy all applicable legal requirements.
1.6 Committed in Continual Improvement and success of the quality initiative.
1.7 Feedback & complaint encouraged to submit and treated as confidential.
CSS Maintain a strong, proactive commitment to continuous, client-focused service improvement. Understand and apply relevant tools and techniques, integrating this approach into all activities. Serve as role models for CSS Certification Pte Ltd.’s quality values. The company has established an Impartiality Committee to uphold and periodically review impartiality standards.
Any client who feels dissatisfied with any aspect of the service provided by CSS and disagrees with a Certification Decision is encouraged to put in writing their complaint & feedback which will be responded to promptly and thoroughly investigate.
CSS Management provides a leadership & commitment to seek continual improvement through client feedback, regular internal and external audits, reviews of reports, reviews of staff, management review meetings.
To review annually the Policy to ensure that it remains relevant and appropriate to the organization.
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Mr. PALNIYAPPAN SRINIVASAN
(Director)
CSS CERTIFICATION PTE LTD
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(Date & Company Stamp)
CSS CERTIFICATION PTE LTD
Date: 03rd May 2025