{"id":15622,"date":"2025-07-06T10:16:52","date_gmt":"2025-07-06T10:16:52","guid":{"rendered":"https:\/\/csscert.com.sg\/?page_id=15622"},"modified":"2025-07-15T13:41:18","modified_gmt":"2025-07-15T13:41:18","slug":"compliant-and-feedback-process","status":"publish","type":"page","link":"https:\/\/csscert.com.sg\/index.php\/compliant-and-feedback-process\/","title":{"rendered":"Complaint and Feedback Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15622\" class=\"elementor elementor-15622\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6917f69 e-flex e-con-boxed e-con e-child\" data-id=\"6917f69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cc47f91 e-con-full e-flex e-con e-child\" data-id=\"cc47f91\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb1bec elementor-widget elementor-widget-image\" data-id=\"2fb1bec\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"626\" height=\"471\" src=\"https:\/\/csscert.com.sg\/wp-content\/uploads\/2025\/07\/css-complaint.jpg\" class=\"attachment-large size-large wp-image-15695\" alt=\"\" srcset=\"https:\/\/csscert.com.sg\/wp-content\/uploads\/2025\/07\/css-complaint.jpg 626w, https:\/\/csscert.com.sg\/wp-content\/uploads\/2025\/07\/css-complaint-300x226.jpg 300w, https:\/\/csscert.com.sg\/wp-content\/uploads\/2025\/07\/css-complaint-600x451.jpg 600w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2e1748 e-con-full e-flex e-con e-child\" data-id=\"b2e1748\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a35cf70 elementor-widget elementor-widget-heading\" data-id=\"a35cf70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Compliant &amp; Feedback Process <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13489db e-flex e-con-boxed e-con e-parent\" data-id=\"13489db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbaf88 elementor-widget elementor-widget-text-editor\" data-id=\"9dbaf88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If a client company wishes to lodge a complaint regarding the conduct of CSS Certification Pte Ltd employees, the complaint must be submitted in writing using the official complaint form provided by CSS Certification Pte Ltd.<\/p><p>Upon receipt of the completed complaint form, an acknowledgment will be sent immediately, and the complaint will be investigated and resolved within a maximum of 30 days. The complaint details will be entered into the appeals register to allow for tracking and monitoring of its status.<\/p><p>All complaints and any corrective actions taken will be documented and maintained in accordance with the management system standards.<\/p><p>If the complaint is found to be justified, a Non-Conformance Report (NCR) will be raised in line with CSS procedures, and appropriate actions will be taken to identify and address the root cause of the issue.<\/p><p>The outcome of the complaint investigation will be communicated to the complainant without delay. Where appropriate, the results of the investigation may also be made public.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc5deb2 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc5deb2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6552ff\" data-id=\"b6552ff\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c763bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c763bb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-94054df elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94054df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2489f73\" data-id=\"2489f73\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e31d76 elementor-widget elementor-widget-rs-heading\" data-id=\"8e31d76\" data-element_type=\"widget\" data-widget_type=\"rs-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"rs-heading default left \">\r\n        \t<div class=\"title-inner\">\r\n        \t\t      \t\t\r\n\t            <h2 class=\"title\"><span class=\"watermark\">About<\/span>Quick Contact<\/h2>\t        <\/div>\r\n\t                <\/div>\r\n\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0507fe5 elementor-widget elementor-widget-rs-cf7\" data-id=\"0507fe5\" data-element_type=\"widget\" data-widget_type=\"rs-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2078-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2078\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/15622#wpcf7-f2078-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2078\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2078-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-Mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your Message Here\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-button col-sm-12\">\n\t\t<p class=\"submit-btn\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Now\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-acdcd8c\" data-id=\"acdcd8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Compliant &amp; Feedback Process If a client company wishes to lodge a complaint regarding the conduct of CSS Certification Pte Ltd employees, the complaint must be submitted in writing using the official complaint form provided by CSS Certification Pte Ltd. Upon receipt of the completed complaint form, an acknowledgment will be sent immediately, and the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15622","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/pages\/15622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/comments?post=15622"}],"version-history":[{"count":12,"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/pages\/15622\/revisions"}],"predecessor-version":[{"id":16490,"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/pages\/15622\/revisions\/16490"}],"wp:attachment":[{"href":"https:\/\/csscert.com.sg\/index.php\/wp-json\/wp\/v2\/media?parent=15622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}